


Managing
the future needs of the customer drives the business. Networks
with customers are firmly established, creating the opportunity
to reduce the total cost of ownership. Customers have seen massive
benefits as a result. 'Policy Deployment' A process of uniting an organisation
by clearly linking corporate measures, operational measures
and daily activities. The effect is to align every member of
the organisation to its strategic direction and drive towards
goals that are consistent throughout the business. 'Self-managing Teams ' Drastic changes to the organisation
have resulted in multifunctional teams operating as mini
operating units, who have responsibility for production, planning,
recruitment, customer service, material handling, resources, training
needs, quality control, packing and despatch. 'Lean Thinking ' The focus
of adding value for the customer by the elimination of wasteful
and inappropriate Process Improvement. Techniques include delivery
pull systems (Kanban & Drum Buffer Rope), visual management,
5S and process mapping. Manufacturing lead times have been slashed
as a result. |
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Excel (Electronic) Assemblies Ltd
Port Talbot, South Wales
70 employees Turnover £4m
Visits are: 10am-2pm
Maximum no of visitors per visit: 8

POLICY & STRATEGY
CUSTOMER FOCUS